I am IT professional with ten years’ experience supporting IT projects, with managing Helpdesk staff, working as an IT Support Specialist and providing support for software and hardware issues internally and externally. Ability to work independently, and as part of a team, with good communication and leadership skills. I aim to be effective in my line of work, my career, and to help increase my knowledge base within the ever growing field of the ICT Industry.


  • Information Technology Support Specialist · System Engineer · System Administrator · Information Technology Help Desk Support · Information Technology Specialist
  • Microsoft Azure Office365
  • Windows Server Adminstration


Divine Word University - Madang, Papua New Guinea

February 2006 to November 2009 Bachelor of Information Systems

Did a four year degree course in Information Systems, covering topics but not limited to:
* Basic PC Architecture (Hardware and Software)
* Website Development & Spreadsheet Modeling
* Database Development & Linux Administration
* Introduction to Networking & Advanced Network Management
* Structured Programming, Database Design and Web application Development
* Data Communications 1 & 2
* System Analysis & Design
* Project Management, Ethics and Electronic Commerce

Wawin National High School - Morobe Province, Papua New Guinea

January 2004 to November 2005 HSC 12


Digicel PNG Limited

10/01/2010 to 31/12/2012 IT Graduate Trainee

First job out of university as an IT Graduate under the then Digicel Graduate Program.

Digicel PNG Limited

01/01/2011 to 31/07/2015 IT Helpdesk Specialist

Manning the IT help desk and providing quick and reliable solutions to IT issues, via
email communication as well as over the phone.
 Use of Service Management platform/tool to log all issues from users on a day to day
 Running diagnostic checks where needed, ensuring IT assets are compliant with specific
group policies, and escalation of issues where 2nd party is need.
 Explaining complex IT issues to non-technical employees
 Identifying and solving IT problems and logging them with service desk ticketing
 24-7 shift rotation period, ensuring user requests and logged and attended to support on next shift.
 Providing daily/weekly reporting on issues raised/closed/escalated to management.

Digicel PNG Limited

01/08/2015 to 31/07/2017 IT Helpdesk Team Leader

Managed IT Helpdesk Support function, leading a team of 8 support staff, and remotely
supporting 7 regional offices nation wide.
Key functions:
 Ensuring faults/queries and raised and managed within Service Management tool,
ensuring set SLA’s are met by Helpdesk team.
 Maintaining the integral security of office network with local admins and also with
Group IT Admin for Digicel.
 Ensuring all company assets adherence to standard SOE build, with all updated AV and
security patches.
 Managing IT Procurement for IT assets, to generate revenue whilst reducing
overhead costs.
 Liaising with third-party vendors supporting IT functions within company (both internal and external).
 Implementation of IT Policies for end users to adhere to, as well as corporate standards
are met by Helpdesk and as well as by end users.
 Job delegation to IT Helpdesk team and providing support when required by team or
user, with proper escalation processes.
 Review and evaluation of staff performance, conducting weekly/monthly meetings
with team, ensuring team is within set KPIs and targets.

AllcomMCR PNG Limited (Digicel Business)

01/09/2017 to 15/11/2017 Senior Systems Engineer

Second level/Tier 2 support/escalation for all system applications for external clients.
Day to day tasks/duties include:
▪ Data Redundancy (DR) monitoring and checks.
▪ Preventative Measures (PM) for client managed services/environment, BCP testing and implementation.
▪ Office 365 setup and support.
▪ VM Ware Environment support and management.

Hides Gas Development Company

Current employement IT Support Officer

Back-to-Back IT support in a 2-man team, for the Para Camp Site (Hides 4) and Pom Head office, on a Fi-Fo rotation (6 weeks on, 3 weeks off).
Day to day tasks/duties include:
▪ 1st level response for staff, maintaining point of contact for help-desk issues
▪ Remote site support (Juni, Moro and Komo)
▪ IT Asset inventory and management on site and POM office.
▪ Liaising as procurement for IT admin, dealing with local and external vendors
▪ Wired TV; cabling support for LAN networking as well WAN networking
▪ Windows Systems/Servers and Network Administrator (Active Directory Administration and Support,
Windows 2008 R2 Servers, Windows 2012 R2 Servers support and management)
▪ Escalation to 3rd party support for managed services (ISP Issues, hardware issues etc.)
▪ Reporting to CFO and Management on all IT issues associated to cost effectiveness, maximizing productivity/revenue driving options beneficial to company’s growth/expansion.